VAT and Import Duties

We are based in The United Kingdom and for EU shipments, we are not IOSS registered. As a result you may need to pay local customs duties/VAT to receive your purchase. This can sometimes add a delay in receiving your shipment. We will put a CN22 customs declaration on the parcel to the correct value of the goods. You may receive a letter or card from your local post office telling you the parcel is held until all duties are paid. Different countries have different rules and VAT rates for importing goods so please check your own situation when you purchase from us. Sometimes it can help the local post office to contact you if you include your telephone number in your registered Paypal address to assist them contacting you.

Payment Overview

PayPal is my preferred method of payment and my shopping cart will automatically direct you to PayPal when you "check out" your purchases.

All of my goods are priced in United States Dollars. Paypal will convert that into your local currency taking account current exchange rates. If you do not have a PayPal account, you can still purchase using your credit card via PayPal.

I am a UK Verified PayPal Account holder and so you can be sure that when you pay, you will receive your goods.

Shipping

All my items are shipped by UK Royal Mail Small Packets Airmail Service or first class post (UK Customers). The shipping charge is to cover postage, packing materials and labour.  Items are generally shipped within 2 business days of your payment clearing in our PayPal account. 

We generally do not use a tracked service. However, if you do need the purchase to be tracked, there is an optional tracked shipping option which you can add from the shop pages. You only need to add the tracked option once and this will cover multiple items on an order. 

On the very rare occasion, we do receive orders from customers in locations that we simply can't get an economical shipping service to. If we find this to be the case, we will contact you and discuss additional shipping options where we can. But we do reserve the right to cancel your order if we cannot find a reasonable shipping route and cost.

Worldwide shipping is normally between 7 and 28 days. Occasionally, depending on customs hold-ups and public holidays, deliveries may take longer. 

Typical shipping times are:

• United Kingdom 1-3 days
• Europe 7-14 days
• North America 7-14 days
• Rest of World 10-28 days

We use Paypal to generate on-line shipping labels and shipping is to your registered Paypal address. This process will generate a confirmation of shipping email to you. Once the item has been shipped, the time taken to arrive is entirely out of my control and I cannot be held responsible in any delays in your item arriving.

I will re-ship your items if there is no arrival 35 days after posting. However, please ensure that the address that you have provided to Paypal is accurate. If the address provided is incorrect, I cannot be held responsible for postal losses.

Occasionally, my Website may show banner detailing any changes to shipping dates.

We also find on rare occasions that Royal Mail have suspended services to some countries. This is rare but if this is the case, we will email and refund you.
 

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